Terms & Conditions

Last Updated: October 2026

Welcome to LoomZiva. These Terms & Conditions govern your use of our website and your purchase of products from LoomZiva. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website or making a purchase.

1. About LoomZiva

LoomZiva is an online fashion store offering Men’s & Women’s Suits, Multani Dresses, and Shawls for Men and Women.

Throughout these Terms & Conditions, the words “we,” “us,” “our,” and “LoomZiva” refer to LoomZiva. “You” and “customer” refer to anyone who visits our website or purchases our products.

2. Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not misuse, copy, modify, or interfere with our website or its content.
Not attempt to gain unauthorized access to our website, systems, or customer information.
Be responsible for maintaining the accuracy of the information you provide.

We reserve the right to restrict or terminate access to our website if we believe it is being misused or used in violation of these terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, prices, and other information displayed on our website are accurate.

However, slight differences may occur due to:

Screen and device settings
Lighting and photography conditions
Fabric texture and natural variations
Manufacturing or finishing differences

Such minor variations do not necessarily indicate a defect.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase.
Discontinue any product without prior notice.
Correct product availability or listing errors.
Cancel an order if a product becomes unavailable.

If we cancel an order after payment has been received, any eligible amount paid for the unavailable product will be refunded through the applicable refund method.

5. Prices

All product prices displayed on the LoomZiva website are listed in Pakistani Rupees (PKR) unless stated otherwise.

Prices may change at any time without prior notice.

Any applicable delivery charges will be displayed or communicated during the ordering process.

6. Placing an Order

When you place an order with LoomZiva, you are making an offer to purchase the selected products.

After receiving your order, we may contact you through phone, WhatsApp, SMS, or email to confirm the order and delivery details.

For Cash on Delivery (COD) orders, we may require order confirmation before dispatch.

An order is considered confirmed when LoomZiva accepts and processes the order for fulfillment.

7. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow our applicable Return & Exchange Policy.

LoomZiva reserves the right to cancel orders in circumstances including:

Incorrect or incomplete customer information
Suspected fraudulent activity
Product unavailability
Pricing or listing errors
Repeated failed delivery attempts
Customer refusal of previous orders

8. Shipping & Delivery

We aim to process and dispatch orders within the timeframe stated on our website or communicated at the time of purchase.

Delivery times may vary depending on:

Customer location
Courier availability
Weather conditions
Public holidays
Unexpected operational delays
Incorrect or incomplete delivery information

LoomZiva is not responsible for delays caused by circumstances outside our reasonable control.

For complete information, please review our Shipping & Delivery Policy.

9. Returns, Exchanges & Refunds

Our returns, exchanges, and refunds are subject to the terms stated in our respective policies.

Customers should review our:

Return & Exchange Policy
Refund Policy
Shipping & Delivery Policy

before placing an order.

Products may need to meet specific conditions to qualify for a return or exchange, including being unused, unworn, and in their original condition and packaging.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact LoomZiva as soon as possible with your order details and supporting photographs or videos where applicable.

We will review the issue and, where appropriate, provide a replacement, exchange, refund, or other suitable resolution according to our applicable policies.

11. Customer Information

You are responsible for providing accurate information when placing an order, including:

Full name
Phone number
Complete delivery address
City
Email address, where applicable

LoomZiva will not be responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

12. Intellectual Property

All content available on the LoomZiva website, including but not limited to:

Logos
Brand name
Product images
Graphics
Text
Website designs
Videos
Icons
Product descriptions

is owned by or licensed to LoomZiva and may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially use our content without prior written permission.

13. Promotions & Discounts

From time to time, LoomZiva may offer promotional codes, discounts, sales, or special offers.

Promotions may have specific terms, eligibility requirements, expiry dates, product exclusions, or usage limits.

Unless specifically stated otherwise, promotional offers cannot be combined with other discounts.

LoomZiva reserves the right to modify or end a promotion at any time.

14. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics platforms, advertising services, and other technology providers.

Your use of services provided by third parties may also be subject to their own terms and policies.

LoomZiva is not responsible for the independent policies, practices, or availability of third-party services.

15. Limitation of Liability

To the extent permitted by applicable law, LoomZiva will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

We are also not responsible for interruptions, delays, technical problems, or circumstances beyond our reasonable control.

16. Changes to These Terms

LoomZiva may update or modify these Terms & Conditions from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of our website after changes are published means you accept the updated terms.

17. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any disputes will be handled in accordance with applicable Pakistani laws and legal procedures.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

LoomZiva
Email: info@loomziva.store
WhatsApp/Phone:+92 328 4856 191
Website: LoomZiva.store

Thank you for choosing LoomZiva. We appreciate your trust and look forward to providing you with quality products and a reliable shopping experience.