Return & Exchange Policy

Last Updated: October 2026

At LoomZiva, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, we are here to help.

Please read the following policy carefully before requesting a return or exchange.

1. Eligibility for Return & Exchange

You may request a return or exchange if:

You received the wrong product.
The product arrived damaged or defective.
The product received is significantly different from the product ordered.
You received an incorrect size, where an exchange is applicable.
The product meets the conditions specified in this policy.

Return or exchange requests must generally be submitted within 7 days of receiving your order.

2. Product Condition

To qualify for a return or exchange, the product must:

Be unused and unworn.
Be unwashed and unaltered.
Be in its original condition.
Include the original packaging, tags, and accessories where applicable.
Not contain perfume, makeup, stains, damage, or other signs of use.

Products that have been worn, washed, altered, damaged, or used may not be eligible for return or exchange.

3. Size Exchange

If you receive a product in the wrong size or the available size does not fit, you may request an exchange within the applicable return period.

Size exchanges are subject to product availability.

Customers are responsible for checking the available Size Guide before placing an order.

Customized, altered, or specially prepared products may not be eligible for size exchange.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible after delivery.

We may request clear photographs or videos showing:

The product
The packaging
The damaged or defective area
Your order details

After reviewing the issue, LoomZiva will determine the appropriate solution, which may include an exchange, replacement, or refund where applicable.

5. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we may arrange an exchange or other appropriate resolution at no additional product cost to the customer.

6. Products That Cannot Be Returned or Exchanged

For hygiene, safety, and product-quality reasons, certain items may not be eligible for return or exchange, including products that:

Have been worn or washed.
Have been altered, tailored, or customized.
Are damaged after delivery due to customer use.
Have been stained, soiled, or exposed to perfume or other substances.
Are missing original tags or packaging.
Are returned after the applicable return period.

Sale, clearance, promotional, or specially customized products may also have different return or exchange conditions, which will be communicated where applicable.

7. Return Shipping

If the return or exchange is due to an error on our part, such as receiving an incorrect, defective, or damaged product, LoomZiva may cover the applicable return shipping cost.

For size-related exchanges or other customer-requested returns, shipping charges may be the responsibility of the customer.

Return shipping arrangements will be communicated after your request is reviewed and approved.

8. Exchange Process

Once your return or exchange request is approved:

Contact LoomZiva with your order details.
Provide photographs or videos if requested.
Our team will review your request.
If approved, we will provide return instructions.
Send the eligible product according to our instructions.
After receiving and inspecting the product, we will process the approved exchange or replacement.

Exchanges are subject to product availability.

9. Refunds

If your return is approved for a refund, the refund process will depend on the payment method used and the circumstances of the return.

Shipping charges may not be refundable unless the return is due to an error, defect, or other situation covered by LoomZiva.

For complete information, please refer to our Refund Policy.

10. Return Inspection

All returned products are inspected upon receipt.

If the returned item does not meet the conditions described in this policy, LoomZiva may reject the return or exchange request and return the product to the customer.