Cancellation Policy

Last Updated: October 2026

At LoomZiva, we begin processing orders as soon as possible to ensure timely delivery. If you need to cancel your order, please contact us as soon as possible.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request a cancellation, contact us using the details provided below and include your order number and phone number.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to receive the order and follow our Return & Exchange Policy, where applicable.

2. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers are not charged at the time of placing the order.

If you no longer wish to receive a COD order, please contact LoomZiva before dispatch so we can attempt to cancel it without unnecessary delivery processing.

Repeatedly placing and refusing COD orders may result in restrictions on future COD purchases.

3. Prepaid Orders

If you have already paid for an order and request cancellation before dispatch, LoomZiva will review the cancellation request.

If the cancellation is approved, any eligible refund will be processed according to our Refund Policy and the payment method used.

4. Orders Already Dispatched

Once an order has been handed over to our courier or delivery partner, it may not be possible to cancel the order.

If you no longer wish to keep the product after receiving it, you may contact us to determine whether the order qualifies for a return or exchange under our Return & Exchange Policy.

5. Cancellation by LoomZiva

LoomZiva reserves the right to cancel an order in certain circumstances, including:

• Product becoming unavailable.

• Incorrect or incomplete customer information.

• Incorrect product pricing or listing information.

• Suspected fraudulent or unauthorized activity.

• Repeated failed delivery attempts.

• Customer refusing previous orders.

• Circumstances beyond our reasonable control.

If a prepaid order is cancelled by LoomZiva and payment has already been received, an eligible refund will be processed.

6. Customized or Special Orders

Customized, altered, or specially prepared products may not be eligible for cancellation once processing has started.

Any special cancellation conditions will be communicated to the customer where applicable.

7. How to Cancel Your Order

To request an order cancellation, contact us as soon as possible with:

• Order number

• Customer name

• Phone number

• Reason for cancellation

Contact LoomZiva

Email: info@loomziva.store
WhatsApp/Phone: +92 328 4856 191
Website: LoomZiva.store

We will review your request and confirm whether the order can still be cancelled.

8. Policy Updates

LoomZiva may update this Cancellation Policy from time to time to reflect changes in our business practices or services.

Any updates will be published on this page with a revised “Last Updated” date.

Thank you for choosing LoomZiva.