Privacy Policy

Last Updated: October 2026

At LoomZiva, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using the LoomZiva website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or purchase from LoomZiva, we may collect information that you voluntarily provide, including:

Full name
Delivery and billing address
Phone number
Email address
Order and purchase details
Payment-related information
Product preferences and customer communications

We may also automatically collect certain information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Process and deliver your orders
Confirm orders and communicate delivery updates
Provide customer support
Process returns, exchanges, and refunds
Improve our products, website, and services
Personalize your shopping experience
Send promotional offers and updates when permitted
Prevent fraud, misuse, and unauthorized activity
Comply with applicable legal requirements

3. Order & Payment Information

When you place an order, we use the information provided by you to process and fulfill your purchase.

Depending on the payment method you choose, payment information may be processed securely by third-party payment providers. LoomZiva does not intentionally store complete payment card details on its own systems.

For Cash on Delivery (COD) orders, we may use your name, phone number, and delivery address to confirm and fulfill your order.

4. Cookies & Similar Technologies

LoomZiva may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and provide relevant marketing or advertising.

Cookies may also be used by third-party services such as analytics, advertising, or social media platforms.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Marketing Communications

If you provide your contact information or otherwise agree to receive marketing communications, LoomZiva may contact you about new products, special offers, promotions, and other updates.

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as:

Courier and delivery companies
Payment service providers
Website and e-commerce service providers
Analytics and marketing platforms
Customer support or technology providers

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of LoomZiva, our customers, or others.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.

LoomZiva is not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

9. Children’s Privacy

LoomZiva’s website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can take appropriate steps.

10. Your Privacy Choices

Depending on applicable laws, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information we hold about you.

You may also contact us if you have questions about how your information is being used.