Refund Policy

Last Updated: October 2026

At LoomZiva, we are committed to providing quality products and a reliable shopping experience. If you receive a product that qualifies for a refund under our policies, we will review your request and process an eligible refund accordingly.

1. When Are Refunds Available?

A refund may be available in situations including:

• You received a damaged or defective product.

• You received an incorrect product.

• Your order cannot be fulfilled due to product unavailability.

• Your return has been approved under our Return & Exchange Policy.

• A refund is otherwise approved by LoomZiva.

Not every return or exchange request automatically qualifies for a refund.

2. Refund Eligibility

To qualify for a refund, the product must meet the applicable requirements of our Return & Exchange Policy.

Generally, returned products must be:

• Unused and unworn.

• Unwashed and unaltered.

• In their original condition.

• Returned with original tags, packaging, and accessories where applicable.

• Free from stains, perfume, makeup, or other signs of use.

Products that have been worn, washed, altered, damaged, or used may not qualify for a refund.

3. Refund for Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

We may request photographs or videos of the product and packaging to verify the issue.

After reviewing the request, LoomZiva may offer:

• A replacement

• An exchange

• A refund

• Another appropriate resolution

The final resolution will depend on the circumstances of the case.

4. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, an eligible refund may be issued.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow our return process.

5. Shipping Charges

Original shipping charges may not be refundable unless the refund is related to an error, defective product, incorrect product, or another situation where LoomZiva accepts responsibility.

Return shipping charges may also apply depending on the reason for the return.

6. Cash on Delivery Orders

For Cash on Delivery (COD) orders, no payment is collected from the customer until delivery.

If an eligible COD order is returned and approved for a refund, LoomZiva may request appropriate payment details from the customer to process the refund.

Additional verification may be required before issuing a refund.

7. Refund Processing Time

Once a refund has been approved, we will initiate the refund process as soon as reasonably possible.

The time required for the refund to reach the customer may depend on the payment method, banking system, or payment provider.

Customers may be contacted if additional information is required to process the refund.

8. Partial Refunds

In certain circumstances, LoomZiva may issue a partial refund where only part of an order qualifies for a refund or where specific deductions are applicable under our policies.

Any applicable deductions will be communicated to the customer where appropriate.

9. Non-Refundable Situations

Refunds may not be available for products that:

• Have been worn or washed.

• Have been altered or customized.

• Have been damaged through customer use.

• Have stains, makeup, perfume, or other signs of use.

• Are missing required tags or original packaging.

• Are returned outside the applicable return period.

• Do not meet the conditions of our Return & Exchange Policy.

Sale, clearance, promotional, or customized products may also have specific refund conditions.

10. Refund Request Process

To request a refund, please contact us with:

• Order number

• Customer name

• Phone number

• Product name

• Reason for the refund request

• Photos or videos, where applicable

Our team will review the request and inform you whether it qualifies for a refund.

11. Contact Us

For refund-related questions or requests, please contact:

LoomZiva
Email: info@loomziva.com
WhatsApp/Phone: +92 328 4856 191
Website: LoomZiva.store

12. Policy Updates

LoomZiva may update this Refund Policy from time to time to reflect changes in our business, services, or applicable requirements.

Any updates will be published on this page with a revised “Last Updated” date.

Thank you for choosing LoomZiva. We appreciate your trust and are committed to making your shopping experience simple, reliable, and enjoyable.