Shipping & Delivery Policy

Last Updated: October 2026

At LoomZiva, we work to make sure your order reaches you safely, securely, and on time. This Shipping & Delivery Policy explains how we process and deliver orders placed through LoomZiva.store.

1. Delivery Across Pakistan

We currently offer delivery across Pakistan through trusted courier and delivery partners.

Delivery availability may vary depending on the customer’s location and courier coverage.

2. Order Processing

Once your order is successfully placed, our team may contact you to confirm your order and delivery details, particularly for Cash on Delivery orders.

After confirmation, your order will be prepared and handed over to our delivery partner.

Orders are generally processed within 1–3 business days, excluding public holidays and unforeseen circumstances.

3. Estimated Delivery Time

After dispatch, estimated delivery times may vary depending on your location:

Major Cities: 2–5 business days
Other Cities & Areas: 3–7 business days
Remote Areas: Delivery may take additional time depending on courier coverage.

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier operations, peak seasons, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the ordering process or communicated before order confirmation.

From time to time, LoomZiva may offer free shipping promotions subject to the applicable promotional terms.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

For COD orders, our team or delivery partner may contact you to confirm your order before dispatch.

Customers are responsible for providing an accurate phone number and complete delivery address to avoid delivery issues.

6. Order Tracking

Where tracking is available, customers may receive tracking information through the contact details provided at the time of order.

You may also contact LoomZiva for assistance regarding your order status.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

Full name
Complete address
City
Phone number
Any relevant delivery instructions

LoomZiva is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because of incorrect information, customer unavailability, or repeated delivery attempts, additional delivery charges may apply for reshipping.

8. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, some delays may occur due to circumstances outside our control, including:

Weather conditions
Public holidays
Courier delays
High-volume shopping periods
Road closures
Security or operational restrictions
Incorrect delivery information

We appreciate your patience in such situations.

9. Failed Delivery & Refused Orders

If a customer refuses a confirmed COD order or repeatedly fails to receive an order, LoomZiva reserves the right to restrict future COD orders for that customer.

Customers are encouraged to contact us as soon as possible if they are unable to receive their order.

10. Damaged Packages

If your package appears visibly damaged when delivered, please contact LoomZiva as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Exchange Policy and provide the required order details and supporting photographs or videos where applicable.